Recently I noticed I was unable to open voicemail attachments in Outlook 2007. For a while I could do a quick preview and then that stopped working as well. I dealt with it and just listened to them on my iPhone figuring I’d get to my problems later and then someone else that I support had the same issue. At that point it was time to check it out. From my research online I found a thread from the UK where others were having the same issue and it pointed to a great article explaining that clearing the Outlook temporary files folder would take care of the issue.
The article is located on the “HowTo-Outlook” site at http://www.howto-outlook.com/faq/securetemp.htm
For the search engines, the error I was receiving was as follows:
Can’t create file: VoiceMessage.wav. Right-click on the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.
